Frequently Asked Questions
Where is Tiger Storage located?
We are conveniently located across from the Mount Pleasant Fire Department and Dellwood Park at 901 E Ferguson Rd Mount Pleasant, TX 75455
What time can I visit my unit?
The facility and your unit are accessible to you 24 hours a day, 7 days a week, 365 days a year.
How do I get in touch with a storage representative?
You can call us at (903) 500-2343, email us at support@spiritselfstorage.com, or send us a message using our Contact Form. We get back to our tenants in no time, so don’t hesitate to reach out to us.
Is Tiger Storage a secure facility?
Yes. We have high quality security cameras surrounding our facility 24/7, so you will never have to concern yourself with the safety of your belongings.
I lost the key to my lock. What should I do?
If you need immediate attention, we suggest you call your local locksmith. Otherwise, call our Contact Center and our maintenance team will drill out/cut off the lock within 1 to 5 business days, place a combination lock on your unit and email you the code. There is a cost of $100 for drilling/cutting locks. Your local locksmith may be able to provide more competitive pricing.
Do you offer tenant property protection plans or insurance and if so how do I view coverage options?
Beginning January 1, 2019, all tenants will be required to provide proof of insurance or purchase one of our protection plans listed below. Provide proof of insurance by emailing us a copy to support@spiritselfstorage.com or the minimum coverage protection plan below will be automatically deducted with rent going forward.
Some, though not all, homeowner's and renter's insurance policies will cover your items while they are in our facility. Please read your policy thoroughly before relying on it for the protection of your property.
Our Protection Plans will provide you peace of mind, knowing that your belongings are protected against all the commons perils including water damage, wind/hail, fire/explosion, vandalism/theft, and even rodents.
For more information, click here to view this Sage Total Protection Pamphlet. Coverage Monthly Amount Deducted w/ Rent
Coverage | Monthly Amount Deducted w/Rent
$1,000.00 | $6.00
$2,500.00 | $9.00
$3,000.00 | $10.00
$5,000.00 | $12.00
How do I pay my storage bill?
Pay your storage bill right here on our website, stop by the facility to use our rental kiosk day or night, or call our Contact Center to make a payment. Please note there will be a $5.00 Convenience Fee for any/all payments taken by phone. Payments made online, at the Kiosk or through AutoPay are still completely free of charge.
What forms of payment are accepted?
We use a rental kiosk and will be accepting all major debit or credit cards, as well as ACH. Should I rent a climate controlled unit? Whether you need to store your items for a few weeks or a few years, a climate controlled unit is the best option. Certain items such as electronics, documents, photos, musical instruments, etc. are susceptible to damage due to prolonged exposure to changes in temperatures.
How do I cancel my lease?
You can cancel your lease at any time. You can do so by emailing us at support@spiritselfstorage.com, sending us a message through the Contact Form here on our website, or by calling our Contact Center.
There is a problem with my unit. hat can I do?
Call our Contact Center at (903) 500-2343 or send us an email at support@spiritselfstorage.com. Our representatives are trained to assist you remotely using several troubleshooting techniques. If our agents are not able to assist, they will place a work order for maintenance to assist on site.